For Document Management
Put every product document exactly where it belongs — and make it effortless to find.
The Problem
Today, product documentation is scattered and disconnected, making it hard to deliver what customers need — quickly, accurately and at scale.
01
Product documents like TDS, SDS, COAs, and declarations are buried across drives, SharePoint folders, and emails.
02
Reps often send the wrong version — or no file at all — damaging customer trust.
03
Technical and regulatory teams are overwhelmed with low-value document retrieval.
04
There’s no visibility into document gaps, expiry or relevance.
05
There’s no visibility into document gaps, expiry or relevance. Customers wait, follow up or disengage because of the tedious process.
The Solution
Create a centralized, structured, and searchable system for every product document.
01
Knowde ingests and connects every file to the right product, SKU, and application — while your team gains confidence and speed in every customer interaction. We automatically map documents to the correct product, grade or family.
02
Your teams can find the latest version every time — and share it instantly.
03
Customers receive the right documentation on the first request, every time.
04
Compliance risk is reduced with visibility and control.
05
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Positive Business Outcomes
Find the right documents instantly — reduce risk, boost responsiveness and build customer trust.
01
Reduce compliance risk. Gain visibility into version control, document gaps, and expiration timelines to proactively manage compliance.
02
Accelerate sales and service responsiveness. Reps and support teams fulfill document requests instantly — without routing everything through TS&D or Regulatory.
03
Improve customer experience. Deliver accurate, compliant and relevant documents on the first try, improving trust and loyalty.
How We Do It
Step 1
Knowde ingests product documents — including TDS, SDS, COAs, declarations and marketing assets — from source systems or shared drives.
Step 2
We map documents to the correct product, grade, or variant using metadata, file parsing and structured taxonomy.
Step 3
We support one-to-many and many-to-one mappings, enabling a single SDS to apply to multiple SKUs — or multiple declarations to support a single product.
Step 4
Documents are enriched with searchable attributes like type, geography, regulatory claims and expiration date.
Step 5
Sales, Regulatory and Customer Service teams gain self-service access — and documents can also be surfaced in portals for customers.
Step 6
Return on Investment
40–60% reduction in time spent fulfilling document requests
70–90% fewer customer follow-ups for missing or incorrect documents
20–30% fewer internal tickets to TS&D and Regulatory
5–10% improvement in customer satisfaction and trust
